CHC only eastern NC hospital to earn Outstanding Patient Experience award

Carteret Health Care announced it has earned the Outstanding Patient Experience award from Healthgrades. (Elise Clouser photo)

MOREHEAD CITY — Carteret Health Care announced it achieved the Healthgrades Outstanding Patient Experience Award for 2020, the only hospital in eastern North Carolina to do so.

According to Healthgrades, a resource that connects consumers, physicians and health systems, this distinction recognizes CHC as the only hospital in the region to be among the top 10% of hospitals nationwide for patient experience.

“There is no higher honor than hearing our patients acknowledge Carteret Health Care as outstanding on patient experience surveys,” CHC CEO Harvey Case said in a release. “Our goal is to exceed patient’s expectations and I am proud that our staff has been recognized for providing such exceptional care.”

Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from April 2018 through March 2019, to identify hospital performance. Of the hospitals evaluated, 424 hospitals outperformed their peers – based on their patients’ responses – to achieve this distinction.

CHC is one of 11 North Carolina hospitals to receive the recognition for Outstanding Patient Experience.

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s patients. The questions focus on patients’ perspectives of their care at the hospital.

The topics of survey questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“The 2020 Outstanding Patient Experience Award recognizes the hospitals that are committed to improving the patient experience throughout the entire organization,” Healthgrades’ Chief Medical Officer Dr. Brad Bowman said. “Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hospitals continue to learn from and evolve their patient experiences. It is also equally important that consumers access this information and do their research when determining where to receive care.”

In its release, CHC said the achievement further validates the hospital’s commitment to the community in providing high-quality, cost effective care which is available locally.

“Carteret Health Care remains focused on growing essential services to better serve its population and the distinction comes after other recent recognitions such as earning Leapfrog’s top Hospital Safety Grade ‘A’ in May 2020 and being the only North Carolina member of the Mayo Clinic Care Network,” the hospital concluded.

(3) comments


What a comical joke! The Hospital submitted 100 patient surveys that told them how great they are? What happen to the 1000’s of surveys that were not good? I’m sure there are more of them than the 100. There is definitely no communication between patient, doctor and staff especially during COVID-19!!!


Good scores because they perform few services. I've been to a hospital 5 times during the past 2 years and had to go somewhere other than CHC because they don't perform the services I needed. And 4 of these visits were fairly routine. They either send you elsewhere or fly you elsewhere. If you never swing at the ball, you never strike out. And as far as the relationship with The Mayo Clinic, I have that same relationship....Google.


Jelly, your comment is heartfelt. This article hit a sore spot with me as well. The negative surveys should be mentioned as well as the positive ones. If my friends were still among the living, they'd gladly share not only a copy of their negative surveys; but also their photographs, videos and their nightmare experiences at Carteret Healthcare . As I read this article, the visions, heartbreak and feelings regarding their experiences and demise came rushing back.There are lots of stories which is why many folks go elsewhere. Granted, other facilities also have issues and stories but this article is concerning Carteret's surveys. For years the daily topic of conversation troughout the community was "if you want to live, don't go to Carteret". We must not forget to mention the bacterial infection MERSA that was rampant there some years back. That was discussed in my presence at an out of town facility by nurses who worked at Carteret. If they couldn't manage MERSA, one can only wonder how they're going to manage COVID-19. It seems Carteret Healthcare have been tooting their own horn quite a bit recently. Why do they feel the need to convince us they're perfect now? Perhaps they have improved; but memories of negative experiences last forever.

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